Once again this year Feefo, the Global Feedback Engine, has awarded us their highest accolade… a Gold Trusted Merchant accreditation in recognition of our commitment to excellent customer service.
To gain Gold Trusted Merchant status, a business has to receive an average Service Rating of between 95% and 100%. We’re chuffed to bits that StressFreePrint consistently achieved a rating of 97% throughout 2014. It’s a huge pat on the back for the entire team and, in particular, our amazing customer support staff.
The ratings and reviews collated by Feefo are verified via sales data, which means that only people who have ordered from us are able to provide their feedback. This makes our Trusted Merchant accreditation extra special, as it’s based on the views of genuine customers only.
Announcing our award, the CEO of Feefo, Andrew Mabbutt, commented, “I am delighted to recognise your excellence in customer service throughout 2014 with this year’s Feefo Gold Trusted Merchant Accreditation. The accreditation is awarded based on the feedback received directly from your customers; making this an award you and your whole team should be proud of!”
You can find out more about our Gold Accreditation on the Feefo website.